Shipping policy

Shipping Policy

Free Shipping Offer

We offer Free Standard Shipping on all orders of $45 or more. For orders under $45, standard shipping rates are calculated and displayed at checkout prior to payment.

Shipping Destinations

We currently ship to the following countries and regions:

  • North America: United States, Canada, Mexico
  • Oceania: Australia, New Zealand
  • Europe: United Kingdom, Germany, Netherlands, Sweden, Denmark, Norway

Order Processing

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a shipment confirmation email containing your tracking number once your order has dispatched.

Estimated Delivery Times

  • North America (US, Canada, Mexico): 5 to 10 business days
  • United Kingdom & Europe (Germany, Netherlands, Sweden, Denmark, Norway): 6 to 12 business days
  • Oceania (Australia, New Zealand): 7 to 14 business days

Delivery times are estimates and start from the dispatch date. Transit times may vary depending on local customs clearance and regional postal carrier volumes.

Customs, Duties, and Taxes

All international shipments may be subject to import duties, taxes, and customs clearance fees once the package reaches your destination country. Any such additional charges are the responsibility of the recipient.

Tracking Your Order

Once your order has shipped, you will receive an automated email containing your tracking number and carrier details. Please allow 24 to 48 hours for tracking activity to update in the carrier system.

If you have not received your tracking information within 4 business days of your order confirmation, contact us at support@cindr.store with your name and order number.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided during checkout. If you notice an error, email support@cindr.store immediately before your order is processed.

Lost or Stolen Packages

If your tracking status shows that your package was delivered but you have not received it, please check around your property, verify with neighbors, and contact your local postal service. If the package cannot be located, contact our team at support@cindr.store.