Refund policy

Return & Refund Policy

30-Day Risk-Free Trial

We stand behind our products with a 30-day risk-free trial on all orders placed on cindr.store.

You have 30 days from the date your order is delivered to test your product. If you are not completely satisfied with your purchase for any reason within this 30-day period, you are eligible for a return and full refund.

Return Eligibility

To be eligible for a return under our 30-day trial:

  • The item must include all original packaging, accessories, manuals, and parts that came with it.
  • You must provide a valid order confirmation or proof of purchase from cindr.store.

How to Initiate a Return

  1. Email our support team at support@cindr.store with your order number, the email address used for purchase, and the reason for your return.
  2. Our customer care team will reply within 24 to 48 business hours with detailed return instructions and the authorized return shipping address.
  3. Securely pack the item with all original contents and send it to the provided address using a trackable shipping method.

Note: Returns sent back without prior authorization via support@cindr.store will not be processed.

Refunds

Once your returned package is received and inspected at our facility, we will send you an email confirmation.

Upon inspection and approval:

  • Your refund will be processed immediately.
  • A credit will automatically be applied to your original payment method.
  • Please allow 5 to 10 business days for the funds to reflect on your bank or credit card statement, depending on your financial institution.

Late or Missing Refunds

If you have received an approval email but have not seen the credit post:

  1. Re-check your bank account or credit card statement.
  2. Contact your credit card issuer, as there is often standard processing time before a refund posts.
  3. Contact your bank to inquire about pending incoming credits.

If you have completed these steps and still have not received your funds, reach out to us at support@cindr.store.

Damaged, Defective, or Incorrect Items

Please inspect your shipment upon arrival. If your item is defective, damaged in transit, or incorrect, contact us immediately at support@cindr.store with photos or video of the issue along with your order number. We will review the case promptly and arrange a free replacement or immediate refund.

Cancellations

Orders can only be canceled before they are processed and dispatched. If you need to cancel or change an order, email support@cindr.store immediately after placing it. Once an order is fulfilled and handed over to the carrier, it must follow the standard return process upon delivery.